Issue Tracker:

No active issues.

Contact

Please use the FAQ below before contacting support. Billing issues are highest priority. Support is provided best effort, generally expect a reply within a month.

Support Email: shadowweatherllc@gmail.com

Twitter: @ShadowWeather

Shadow Weather also sends emails from @*.shadowweather.com. If you recieve communication from another source, please contact directly before proceeeding communication.

FAQ

The weather will not load

Clear the app cache and restart the app. Also check that your device's time is correct.

The forecast is wrong

Weather forecasting will be wrong sometimes. DO report large errors (example: temperature is 40 degress off). Treat a weather forecast as an educated guess rather than truth. Use the multiple sources in shadow weather to compare different forecasts.

Premium stopped working

1. Press the 'restore purchase' button on the premium page.
2. Check that the primary account on your device has the subscription.
3. Try reinstalling the app.

No referral program on iOS

Due to App Store requirements I cannot offer the referral program on iOS.

Widget will not update

On android widgets are only allowed to update every 15 minutes in the background. If widgets are not loading at all go into the app settings and press the ignore battery optimization button if you are on android.

No iOS widgets?

Unfortunately not; Apple has no reliable way to update widgets in the background so I cannot in good faith offer something that might work sometimes.

How frequent are updates?

Since Shadow Weather is developed by one person; updates are not going to be fast AND stable. Depending on what I am working on expect updates monthly for beta and quarterly updates for production.